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Help centre

Guides for organisers and event-day teams

Everything you need to set up an event, run the door and light up the screens.

Getting started

  • Create your account and organisation
  • Create an event and choose a package
  • Invite your team and choose their roles
  • Turn on two-step verification

Guests

  • Import a guest list from Excel or CSV (download the template from Import Guests)
  • Group guests into households and companies
  • Find and merge duplicates
  • Mark VIPs and categories

Invitations & RSVP

  • Set the RSVP deadline, meals and capacity
  • Send invitations by email
  • Share invitations by WhatsApp
  • Change a guest’s reply on their behalf (recorded)

Seating

  • Create many tables at once
  • Drag guests onto tables
  • Use automatic seating suggestions
  • Arrange tables on the floor plan
  • Print the seating plan

Event day

  • Open the check-in desk and name your counter
  • Scan QR passes with a phone camera
  • Check in a whole family
  • Reverse a check-in (needs permission)
  • Register a walk-in guest

Displays

  • Create a screen and choose its content
  • Pair a TV with the 6-digit code
  • Build a rotating playlist
  • Publish changes to the screens

Still need help?

Signed-in customers can open a support request from Seatra (Support in the menu). Urgent event-day requests are answered first.