Terms of Service

These terms govern your use of Seatra, an event guest management and digital seating service provided by Seatra ("Seatra", "we"). By creating an account or using Seatra you agree to them on behalf of yourself and the organisation you represent ("you").

1. Your account

• You must give accurate details and keep your password and two-step verification secure.
• You are responsible for the people you invite to your organisation and the roles you give them.
• You must be at least 18 years old and able to enter into a contract.

2. Packages, subscriptions and payment

• Prices are shown in Ringgit Malaysia and confirmed at checkout, with any applicable tax shown before you pay.
• A one-time event package covers one event for its service period (from purchase until the number of days after the event date shown for that package). Afterwards the event becomes read-only and is kept in your archive under our retention policy.
• Subscriptions renew automatically at the end of each period unless cancelled. Cancellation takes effect at the end of the paid period. If a renewal is not paid, service continues during a grace period and then stops; your data is kept.
• Paid features are activated only after your payment is confirmed by our payment provider or our finance team.
• Professional services (design, setup, on-site support) are provided as described in your quote.

3. Refunds

If you are not satisfied, contact us. Refunds are considered case by case and are not normally available for events that have already taken place or for completed services. Statutory rights under Malaysian consumer law are not affected.

4. Your data and your guests' data

• You remain responsible for the personal data of your guests that you upload, and for having a lawful basis to collect and use it, including any notice or consent your guests need.
• We process your guests' personal data only to provide Seatra to you, as described in our Privacy Notice.
• You can export your data at any time and ask us to delete it.

5. Acceptable use

Do not use Seatra to send unsolicited messages, to upload unlawful content or content you do not have the rights to, to attempt to access other customers' data, or to interfere with the service.

6. Availability

We work to keep Seatra available and secure but cannot guarantee uninterrupted service, including at your venue, which depends on internet connections outside our control. We recommend a backup plan for event day, such as a printed seating list (available from Seatra).

7. Liability

To the extent permitted by law, our total liability for any claim is limited to the amount you paid us for the relevant package or subscription period, and we are not liable for indirect or consequential loss.

8. Suspension and termination

We may suspend accounts that breach these terms or are not paid. You may close your account at any time from Organisation settings.

9. Changes and governing law

We may update these terms and will notify you of material changes. These terms are governed by the laws of Malaysia.

10. Contact

Seatra · support@seatra.test